Returns & refunds

ECOgee vessels are biodegradable products designed for cremation, burial and funeral related purposes. Because of their nature and intended use, we do not accept change-of-mind returns.

Damage caused after delivery

Please follow the storage, handling and use instructions supplied with your ECOgee vessel.

We do not provide refunds or replacements for problems caused by misuse, improper storage, failure to follow supplied instructions, accidental damage after delivery, unauthorised alterations or use outside the vessel’s intended purpose.

This does not affect your rights where the problem existed when supplied or otherwise involves a failure to meet an Australian Consumer Law consumer guarantee.

Faulty or damaged products

If your vessel arrives damaged, is faulty or is unsuitable for a purpose you made known to us before purchase, contact info@ecogee.com.au with proof of purchase and photographs where possible. We will assess the issue and provide the remedy required under Australian Consumer Law.